GE Vernova - RMA Form

GE OFFICIAL USE

GS Number

LSN Reference (M)

GE Official Local Contact Email

RMA REPAIR / MODIFICATION REQUEST FORM

Important: In submitting this request, I (the user) agree to the following terms and conditions:

To collect the RMA chargeable item from Repair center within 60 days including receipt of PO and Payment.
Repair on RMA item with expired warranty are chargeable.
Repair on RMA item where damage resulted from acts of God, environmental or atmospheric disturbances or other external forces through misuse, abuse, unauthorized alteration or repair are chargeable.
Please ensure copy of the import invoice is attached with returned unit/Airwaybill document copy emailed.
If "Part shipment" questionnaire is not answered (Yes/No), we will default to complete shipment only.
Please ensure all items returned are marked as Returned for "Repair/Modification" and protected by appropriate packaging.
If a relay is not returned in a case, please refer to packing instructions on Page 3.
MICOM/Multilin/650 relays built with CT/VT modules must be returned with the heavy-duty terminal blocks attached to ensure relay warranty.
GE to return Chargeable RMA item to customer if PO not placed after 60 days of offer notification.
GE to dispose uncollected RMA item after 90 days from first email notification date.

IDENTIFICATION OF UNIT & FAULT INFORMATION

Add additional units if required

Qty *	Product Model *	Serial Number *	SW Version	Problem Description *	WBS/Sale Order n°	Warranty Y/N? *	Failed During Installation	Failed During Service	Actions
							Yes No	Yes No If YES, how long?

SPECIALIST REPAIR INSTRUCTIONS

Do you need updated firmware after repair?

Yes

RELAY RETURN INFORMATION

Is the relay being returned in a case? (Full or Part Shipment)

Yes (repair Term 5)

No (If No see packing instructions)

CUSTOMS & INVOICING INFORMATION REQUIRED TO ALLOW RETURN OF REPAIRED ITEMS

Same as Return Delivery Address

Address GST Number Part Shipment Accepted (Yes/No) Contact Name Telephone Email

Address GST Number Part Shipment Accepted (Yes/No) Contact Name Telephone Email

RECEIVERS ADDRESS

I acknowledge receipt of RMA item in good order and condition.

Name

Date

RETURN PACKAGING STANDARDS (ALL PRODUCTS)

Please ensure the device is clean, no sharp edges are exposed and the device is in a suitable condition to be handled.
Relays returned without cases should be placed into Anti-Static Bags and sealed to protect hyper-sensitive components.
A suitable size box should be used, with packing material at the bottom, the device placed into box with sufficient gaps to fill with packing material around each side and on the top, extra packaging material placed around the relay.
Please include a copy of the completed RMA form then close the lid and seal with packaging tape.
The relay should then be secondary packed if being exported, the primary packed box should be placed into an oversized box with packaging material surrounding the primary packed box and then sealed.